"multiple copies" prevented update, accidentally trashed 1password5, what to do?

williamkinwahlai
williamkinwahlai
Community Member
edited January 2016 in Mac

WilliamLai-[licence key deleted by moderator]
I tried to update to the latest version and received repeated warning of "multiple copies" then I follow the instruction to go to finder and accidentally deleted my 1password5 now I do not have any way of using my 1password I NEED it! I AM DOOMED!
HELP!


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: OS 10.10.5
Sync Type: Not Provided

Comments

  • williamkinwahlai
    williamkinwahlai
    Community Member

    I re down load another copy of 1password6 and it is now working! Sorry about the "cry wolf".

  • Stephen_C
    Stephen_C
    Community Member

    @williamkinwahlai I'm glad everything is working for you now. However, I've deleted the licence key from your first post. This is a public forum and you don't want other people using that key.

    Stephen

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @williamkinwahlai,

    I'm for any confusion about the message regarding multiple copies of the 1Password app! Your data is not actually stored within the 1Password app file on your Mac, so deleting that app file doesn't delete your data (as long as you don't use any app cleaning tools when deleting the app). That's why the 1Password 6 app was still able to find your data once you downloaded & opened it. I'm glad it turned out to have a happy ending! :)

    Hopefully you're all set now, but if you have more questions or need anything else, just let us know.

This discussion has been closed.