Mac user. El captain 1o.11.2 I am unable to open most attachments in Password6 (and the problem also
Mac user. El captain 10.11.2 I am unable to open most attachments in Password6 (and the problem also existed in Password5)
I have been able to open attachments that were apple contact cards, and a few pdf files into preview (but not those that show as acrobat files). Hitting the space bar (as i saw suggested elsewhere in this forum) or double clicking the files produces the same result (either it opens as explained above, or does not open). This is is a serious problem for me, hope you can help
1Password Version: 6
Extension Version: Not Provided
OS Version: 10.11.2
Sync Type: Not Provided
Referrer: kb:remove-multiple-apps, kb-search:cannot open attachments, kb:diagnostics
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I have tried that 3 or 4 times with different pdf docs. When i drag to the desktop i get the big green Plus button showing up, but when i release it there is nothing on the desktop.
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i have tried again and i got one pdf doc (out of about 10 i tried) on to the desktop and one .vcf ... i tried some docx. png tiff and jpg docs and none of those worked
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Hi @RODK,
I think we're going to need a Diagnostics Report from you in order to get a better idea of what's going on here. You can do that by following the instructions on this page. Email it to support+forum@agilebits.com and include a link to this forum thread to help us connect the dots. Almost immediately you should get back a response from our support system that includes a support request id. Can you post that support request id on this forum thread, doing that will help us more easily jump between the two systems.
Looking forward to hearing from you.
Rick
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