1password unexpectedly quits

klopez
klopez
Community Member
in iOS

What is the best fix for the this issue? Happens multiple times and every time I log in. Takes a second time to remain logged in.

Thanks!!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb-search:quits unexpectedly on iphone

Comments

  • Aleen
    Aleen
    1Password Alumni
    edited January 2016

    Hi @klopez!

    Thanks for reaching out! In order to help, I'd like to ask you to email a crash log to support+forums@agilebits.com so that we can figure out what's going on here. When you email, please include a brief description of what you're experiencing or include the URL to this thread :)

    Crash Logs are usually saved to the device when an application unexpectedly quits. To retrieve the crash log, connect your device to your computer. iTunes should open automatically and copy the crash log to your computer. If iTunes does not copy the crash log, select your device in iTunes and click "Sync."
    ​
    The crash log can then be found in one of the following locations, depending on which platform you use and what operating system you're using on your host computer:
    ​
    Note: Crash logs can also sync to the "/Retired/" (Mac), or "\Retired\" (PC) folder one level lower than the paths specified below; Please look in that folder, as well as the paths specified below, for any relevant crash logs whose creation date correlates with the time and date you witnessed the issue.
    ​

    Mac OS X:

    ~/Library/Logs/CrashReporter/MobileDevice/[Your_Device_Name]/
    ​
    Note: "~/" actually means /Users/[Your User Name]/Library/Logs/... not the root path /Library/Logs/.
    ​

    Windows 8:

    C:\Users[Your User Name]\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice[Your_Device_Name]\
    ​
    Note: The AppData folder is hidden by default. Click on the View menu item in a Windows navigation window and check the "Hidden items" checkbox and the AppData folder will appear in the list of folders under C:\Users[Your User Name].
    ​

    Windows Vista:

    C:\Users\\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice[Your_Device_Name]\
    ​
    Note: The "AppData" folder is hidden by default. Choose Organize > Folder and Search Options the file browser window, then click the View tab and change the "Hidden files and folders" option to "Show hidden files and folders."
    ​

    Windows XP:

    C:\Documents and Settings\\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice[Your_Device_Name]\
    ​
    Note: The "Application Data" folder is hidden by default. Choose Tools > Folder Options in the file browser window, then click the View tab and change the "Hidden files and folders" option to "Show hidden files and folders."

    If you have any questions, please let us know!

This discussion has been closed.