Unable to uninstall 1Password to restart with new vault
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Cannot figure out how to start a new thread so this is the closest existing. I have completely confused my Master password so was going to re-install the app. I deleted the app from my iPhone 6 but when I go to the app store to redownload, all I get is a screen to OPEN the app (which requires my missing Master password.) I'm willing to start from the beginning I just need to get there!! (I had very limited current data saved in the vaults etc.) Any ideas?
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Hi @donpark!
We'd love to help you get back up and running! I have a few questions; your answers will help us give you the best advice possible!
- What version of 1Password are you using? If you're not sure, this guide will help.
- Are you syncing your data to another device? If you are, do you use iCloud, Wi-Fi, Dropbox, or the 1Password for Teams beta?
- Do you back up your iPhone to your computer or iTunes?
Thanks!
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At this point I have no idea what version it WAS. I deleted it from the iPhone. Now when I try to download it again from the app store, I don't get a download option I get the box which says Open and clicking on that requires inputting my password. (If I knew the password, I would not have had this problem in the first place!!)
I was not really using the software/app previously but wanted to start. Thus there was no syncing or backup. I just want to start over as a new user...
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Thanks, @donpark. It sounds as though 1Password was not actually deleted when you attempted to delete it. It may have gotten misplaced within a folder, or on another home screen. Can you please look through your home screens and folders (if you have any) and make sure you do not see the 1Password icon anywhere?
Thanks!
Ben
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