Safari extension not showing all logins

Sebby

I am using 1Password 6.2.1 on iOS 9.2.1. I just went to fill my Amazon login using the Safari extension, but dispite displaying all logins only my company Amazon login is displayed (which is on a Team vault). Searching for the other Amazon login yields no results. However, if I open the 1Password app, the login appears normally under my primary vault. It just won't appear via the extension.

Ben

Hi @sebby,

Thanks for taking the time to write in. The 1Password extension will only display a login if the domain portion of the URL matches the domain of the page you are on. For example, if you are on https://www.amazon.com/some/super/awesome/widget the login item you want to fill must have https://amazon.com or https://www.amazon.com as a website field.

Does that help? Please let us know.

Ben

Sebby

Hi @bwoodruff! Thanks for your reply. Sorry, I should have mentioned that the logins definitely have the same URLs.

Ben

Interesting. I'd like to ask you to create a Diagnostics Report from your iOS device:

https://support.1password.com/diagnostics/ios.html

Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Ben

Sebby

Hi @bwoodruff! Thanks for your continued support. I've just sent that over and the support ID is #EAH-31632-299.

jxpx777

Thanks, @Sebby. We got the report and I've replied there. We'll keep the discussion going in email so we don't have confusion between there and this thread. Thanks!

ref: EAH-31632-299