Crash when trying to do WiFi sync (Marshmallow on Nexus7 2013)

arglborps
arglborps
Community Member
in Android

I'm trying to sync via WiFi from my Mac (MacBook Pro 2011, OS X 10.11.3) to my nexus7 (2013 model) running Marshmallow. Every time the app on Android crashes "unfortunately 1Password has stopped". If I could at least sync via Google Drive… :-(

Any idea what the cause for the crash could be?

1Password Version: 1Password Version 6.0.1 (601004) Mac App Store
Extension Version: Not Provided
OS Version: OS X 10.11.3
Sync Type: WiFi

Comments

  • peri
    peri

    Hi @arglborps. Sorry to hear about the trouble you're having with 1Password! Can you please try Wi-Fi syncing again. After it crashes, I'd like to ask you to create a Diagnostics Report from your Android device:
    https://support.1password.com/diagnostics/android.html

    Then attach the entire file to an email to us: support+android@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

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