I upgraded to a new android from an old one and now all of my information is gone.

ivaniamiranda60
ivaniamiranda60
Community Member
in Android

I upgraded to a new android from an old one and now all of my information is gone. I logged in with my password and all of the information that I had stored is missing.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:lost-license

Comments

  • peri
    peri

    Hey there, @ivaniamiranda60. Prior to changing devices, had you configured sync with Dropbox, local storage, or Wi-Fi? We don't host your 1Password 4 for Android data so we won't be able to recover it for you. However, if you have access to the old device, or if you've synced anywhere, we can certainly help migrate your data to your new phone.

    Let us know what you find out!

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