Licensing hell. We have family license, but my wife is being asked for payment for upgrade

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wdoxford
wdoxford
Community Member
in Mac

We have family license. My wife installed 1Password5. Now being told trial period is over and she must make a payment. Don't know whether we should have to do this or how she can apply our existing license

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Licensing hell. We bought family license but my wife is not being asked to buy an upgrade.

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  • ag_kevin
    ag_kevin
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    Hi @wdoxford ,

    I'm sorry you are having trouble with your license. We should be able to get this straightened out quickly.

    Do you have the email with the license information? If so, please forward that to your wife's email. Then she can either click on the link in the email, or save the attachment out to the desktop and double-click it. It should then add the license.

    If you don't have a license email or can not locate it, you can request it here: https://agilebits.com/store/licenses

    If you have any issues with the above, please let us know.

    Cheers,
    Kevin

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