New iphone6. Instd. Dropbox & 1Password apps. Data will not load into Dropbox app; Have reinst.2X

alekdiaz
alekdiaz
Community Member

On iPhone, when trying to sync. data from 1Pass. to Dropbox, it will not complete; 1Pass. will ask to select vault, in this case existing vault, then I choose Dropbox, next window "Sync with Dropbox", has the correct vault.....and that's it...Nothing else happens?


1Password Version: 6.0
Extension Version: Not Provided
OS Version: 10.11.3
Sync Type: Dropbox
Referrer: kb-search:Data will not sync on mobile dropbox, kb:dropbox-troubleshooting

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @alekdiaz: Sorry for the confusion! You'll need to tap the vault in Dropbox that you want to sync with in order to begin. Also note that your 1Password data will not be shown in the Dropbox app. 1Password sync the data using the Dropbox API, and the Dropbox app doesn't even need to be installed.

    If you're still having trouble, could you please clarify what you're seeing? If it's simpler, take a screenshot of this. To include it in your reply, simply click the document button in the top of the comment field, and select the file you wish to share:

    Please let me know what you find. I look forward to hearing back from you! :)

  • alekdiaz
    alekdiaz
    Community Member

    It was not working , last night, I gave another try, and BINGO! We're on!!! Thanks for your assistance.

  • Thanks for the update @alekdiaz. Glad to hear you were able to get the issue resolved.

    If we can be of further assistance, please don't hesitate to contact us.

    Ben

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited February 2016

    Aha! Just in case it helps you or someone else in the future, Dropbox will sometimes throttle the requests if many are made in quick succession. It sounds like simply waiting a bit allowed things to 'cool down' so that Dropbox would serve the requested data on your next attempt. Cheers! :pirate:

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