Just set up 1Password on iPhone 5s but touch ID feature is not working

kwimper
kwimper
Community Member
in iOS

Have just installed 1Password on iPhone running latest OS9. Have tried various solutions after searching the forums, toggling on/off, restarting phone, but the unlock screen gives me a keyboard only, no option for touch ID.

1Password Version: 6.2.1
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: ug:mac/saving-a-login, ug:mac/installing-extensions, kb:touch-id-faq, ug:ios/touch-id, kb:touch-id-faq

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @kwimper: To be clear, you will always need to know your Master Password to unlock your vault, as it will be required the first time after restarting before Touch ID can be used again in 1Password. However, if you're still having trouble getting Touch ID to work at all, there may be a deeper iOS issue.

    You may be able to simply restart the device or re-set Touch ID (turn it off and then back on) to get it working, but there are a few other tips that you can try to get it working. Just follow these steps:

    1. Go to 1Password Settings > Security and disable Touch ID
    2. Go to iOS Settings > Touch ID & Passcode
    3. Enter the device passcode
    4. Disable the "Use Touch ID for" settings
    5. Hold the Sleep/Wake button and "slide to power off"
    6. Hold the Sleep/Wake button to power the device back on
    7. Unlock it with the device passcode
    8. Go to iOS Settings > Touch ID & Passcode
    9. Enter your device passcode
    10. Enable the "Use Touch ID for" settings
    11. Go to 1Password Settings > Security and enable Touch ID

    Please let me know how it turns out. I look forward to hearing back from you! :)

  • kwimper
    kwimper
    Community Member

    I'm fine with the master password.

    Thanks for the tip about trying to get Touch ID to work. Unfortunately it hasn't worked. Every time I lock 1Password I only get a keyboard, there is no Touch ID icon.

  • kwimper
    kwimper
    Community Member

    Just tried to reset again, and the touch ID worked once only. After I selected 'Lock now' and then tried to reopen 1Password it was back to the keyboard, no option for touch ID.

  • kwimper
    kwimper
    Community Member

    OK I think it's a bit clearer. Touch ID now seems to work when opening up the 1Password app. However it is not available as an option if 1Password locks. A bit frustrating as I have a long password to enter. Is this standard for the app (i.e. master password required every time 1Password is locked)?

  • Ben
    Ben

    Hi @kwimper,

    If you use the Lock Now option 1Password will require the Master Password, regardless of what other security / convenience options are enabled. This is intentional. If you'd like to lock 1Password with Touch ID you can either enable Lock on Exit (and hit the home button) or wait for 1Password to reach the timeout set in Settings > Security > Auto-Lock.

    I hope that helps!

    Ben

This discussion has been closed.