App stuck on initial setup/linking with dropbox account

jranaudo

I install the app and select the option to choose an existing vault. The app asks me for permission to dropbox for which I click 'allow'. Next it shows me the Vault to select which is in dropbox/apps/1password/1password.opvault. When I select the box it shows the next screen and just stays stuck there. I have attached a screenshot showing the screen.!

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1Password Version: 6
Extension Version: Not Provided
OS Version: 9.1.2
Sync Type: Dropbox

AGKyle

Hi @jranaudo !

This is an interesting one! I believe I've seen this last week with another customer but never got an answer on what might have fixed it. Lets take a deeper look.

I'd like to ask you to create a Diagnostics Report from your iOS device AFTER you've recreated it one more time for me:

https://support.1password.com/diagnostics/ios.html

Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

jranaudo

AGKyle,

This magically resolved itself today. Thanks for your great support anyway!

AGKyle

@jranaudo Great to hear things are going well now :)

I wish I had a better idea of what was causing it but I suppose if it keeps happening we'll find out sooner or later!

Have a wonderful weekend!