Why the account key on the login screen

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David Buchan
David Buchan
Community Member
in Business and Teams

I have trouble understanding how showing even part of the account key at login helps at all with security. Confused all my users this morning both due to the change and the sudden display of the key.

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  • Jasper
    Jasper
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    Hi David,

    Since we weren't previously showing the Account Key field, a lot of users forgot about it and didn't realize it was needed to sign in and decrypt their data. Therefore, many people were losing their Account Key and getting locked out of their accounts.

    We want to make it clear that to login you need all three items — your Email, Account Key, and Master Password.

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