PRO fonction on iPad but not on iPhone

Luciano

Hello,
I've bought (in-app) the PRO fonction using my iPad mini and it's working great. But when I open 1Password in my iPhone (5s) the PRO fonctions are NOT activated. I've tried to restore the purchase on the iPhone but is doesn't work.

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1Password Version: 6.2.2
Extension Version: Not Provided
OS Version: iOS 9.2.1
Sync Type: Not Provided

Ben

Hi @Luciano,

Thanks for writing in. Are you using the same Apple ID on both devices? In-app purchases cannot be shared with Family Sharing, so the app has to have been installed using the same Apple ID where the purchase was made and must also still be logged into it.

Please let us know.

Ben

tmidgley

I am having the exact same problem. I have verified correct Apple ID. I have deleted and reinstalled. Everytime I go to restore purchases I get the message that there are no purchases associated.

Ben

Hi @tmidgley,

The app has to have been installed using the same Apple ID as made the purchase. So even if you are now using the correct ID if you were previously using a different one, when you installed 1Password, the Pro features will not restore.

If that is the case please make a backup of your data and then reinstall the app (again verifying that the Apple ID you are signed into has purchased the 1Password 6 for iOS Pro Features in-app purchase):

Creating and restoring 1Password backups in iTunes (iOS)

Thanks!

Ben

tmidgley

That's exactly what I did. Still won't let me have Pro features on my iPhone but does on my iPad. What next?

Ben

@tmidgley,

I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

(iOS) Sending Diagnostics Reports

Attach the Diagnostics Reports to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Reports in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Reports in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the reports and ensure that this is dealt with quickly. :)

Once we see the reports we should be able to better assist you. If you still have your email receipt from Apple for the Pro features purchase please include that as well. Thanks very much!

Ben