Update not completing. Can't use the App.

Whalyn
Whalyn
Community Member
in iOS

Automatic update has tried and failed to complete

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Update not completing. Can't use the App.

Comments

  • Ben
    Ben

    Hi @Whalyn,

    Sorry to hear about the trouble. Please try this:

    1. Tap on the 1Password icon to pause the download (from the home screen, not from in the App Store).
    2. Reboot the iOS device (instructions)
    3. Go to the App Store and find the app and start the download again. Sometimes you have to search for the app by name since it’s not always in the Updates tab anymore at this point.

    I hope that helps!

    Ben

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