Used sync via dropbox for years, now it fails

Alex_Mette
Alex_Mette
Community Member
in iOS

Hi there,

I´ve synced my Mac and my iPhone via dropbox since years. Now dropbox 1password just stays in sync with the mac, but iPhone is not updated nor changes are considered anymore. When I try setiings.... bla..."This vault already exists on you iPhone"... But new items from iPhone are not synced to DropBox nor changes from Mac/DropBox are reflected to the iPhone.
Am I stupid or is there a bug?/misconfiguration?
Thank you!

1Password Version: 6.2.2
Extension Version: Not Provided
OS Version: iOS 9.2.1.
Sync Type: DropBox

Comments

  • Stephen_C
    Stephen_C
    Community Member

    @Alex_Mette does this knowledge base article help?

    Dropbox sync is not working in 1Password

    Stephen

  • Alex_Mette
    Alex_Mette
    Community Member

    @Stephen_C I did work through this, before I posted the question :) Furthmmore I rebootet iPhone, too...

  • macke
    macke
    Community Member

    And you are sure your Dropbox is not full?

  • KeithVai
    KeithVai
    Community Member

    I may have had the same problem with my iPhone. It said 1PWD had not synced in 10 weeks... (This is not related to a desktop computer.)

    The problem for me is that they seem to have changed how DropBox works. I had to install the DropBox application on my phone, authenticate with that, and then "Allow" 1PWD to use dropbox. Since I am used to username/password authentication, this new behavior was not clear at all.

    1) quit 1PWD and kill it in the background
    2) install the DropBox app
    3) Sign into dropbox app
    4) switch over to 1PWD
    1PWD will show a dialog that says you are not authenticated with DropBox - "Dismiss" or "Auth". Hit Auth.

    5) It will then flip over to the Drop Box app. That app will ask you if you want to approve 1PWD - say yes

    At that point, 1PWD is happy again and syncing.

  • Ben
    Ben

    Hi @Alex_Mette

    I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

    —Mac—
    https://support.1password.com/diagnostics/mac.html

    —iOS—
    https://support.1password.com/diagnostics/ios.html

    Attach the Diagnostics Reports to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Reports in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Reports in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the reports and ensure that this is dealt with quickly. :)

    Once we see the reports we should be able to better assist you. Thanks very much!

    Ben

  • Alex_Mette
    Alex_Mette
    Community Member

    Hi Ben,

    thanks for looking into it!

    Files are in your inbox :-)

    Cheers

    Alex

  • Ben
    Ben

    Thanks Alex! We'll be back with you soon via email.

    Ben

    ref: PHW-16533-574

This discussion has been closed.