1Password for iOS does not update with changes I make on OS X

alvaro87

Hello,

This is very strange and I don't know when it all started as I mostly use 1Password for iOS as "read-only". I was just checking my items and found some of them weren't updated with the changes I have already made in 1Password for Mac.

This is the scenario:

1º. I have a folder called "Mom" for my mom's logins, notes, etc.

2º. One day, I created (1Password for Mac), a new folder called "DHM" to save one of my jobs' items and I wrongly moved it to "Mom" folder. Of course, I removed it from there. "DHM" had to be a folder, not a subfolder. And that's how it's been since then.

3º. My mon had a Login item in her folder which I duplicated to create my own login for that website. I, of course, remove it from her folder ("Mom" folder). It all worked well but...

4º. ...none of these changes were updated in my iPhone (I also have an iPad but I don't have it here now so I can't tell if this happens there too). I have seen this "not updating issue" today.

5º. I have tried syncing manually and it didn't work. I have also reinstalled 1Password in my iPhone but this still happens.

6º. And here comes the strangest thing: if I create new items (from my iPhone or Mac) they are correctly synced between both platforms. Even the changes I make.

What can I do?

Thanks and regards.

---

1Password Version: 6.2.2 (iOS) and 6.0.2 (OS X - AgileBits Store)
Extension Version: 4.5.3
OS Version: iOS 9.2.1 and OS X 10.11.3
Sync Type: iCloud

Ben

Hi @alvaro87,

Sorry to hear about the trouble. I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

—Mac—
https://support.1password.com/diagnostics/mac.html

—iOS—
https://support.1password.com/diagnostics/ios.html

Attach the Diagnostics Reports to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Reports in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Reports in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the reports and ensure that this is dealt with quickly. :)

Once we see the reports we should be able to better assist you. Thanks very much!

Ben

alvaro87

Hello Ben,

I've sent you three reports: Mac, iOS (iPhone) and iOS (iPad) as I've checked this weekend this also happens with my iPad.

This is my report number: [#GAT-55866-476].

Regards,
Álvaro.

Ben

Thanks Alvaro. It appears Eva is working with you via email, and hopefully will be able to have this straightened out for you soon. If we can be of further assistance, please don't hesitate to contact us.

Ben

alvaro87

Hello Ben.

Yes, Eva and me are in contact, trying to solve this issue. Our first try didn't work so I'm waiting to see what else we could try ;)

Regards.

Ben

Okay! Thanks for the update.

Ben