Forgot master password, need to erase vault through app

tams2810
tams2810
Community Member
in Android

Can I erase my vault through the app? I have not used 1password on my pc and forgot the master password.

Thanks,

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:master-password-not-accepted, kb:strong-master-password, kb:forgot-master-password, kb:starting-over, kb:forgot-master-password

Comments

  • peri
    peri
    edited February 2016

    Hi @tams2810. You can certainly start over from scratch on Android. Before you do, we have published a troubleshooting guide in our Knowledgebase that will help you try to recover the password, or figure out what to do next:
    https://support.1password.com/forgot-master-password/

    If you’re entering your Master Password but it’s not being accepted, we have another guide that may help you:
    https://support.1password.com/master-password-not-accepted/

    That said, if you can't recover the Master Password, you'll indeed need to reset the app. You can simply reinstall, or clear the app data. To do so, go to your device settings and tap Apps > 1Password > Clear data.

    Let us know if you need anything else!

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