Sometimes 1Password does not prompt for my fingerprint, even though the TouchID feature is enabled

daaron
daaron
Community Member
in iOS

Most of the time I open 1Password on my iPhone 6, there is no TouchID option. I only see the lock icon and a prompt for my master password. I have the TouchID option turned on in the 1Password settings screen.

Fortunately, I have found a way to reproduce the problem 100% of the time:

  1. Start 1Password
  2. Open Settings
  3. Tap Security
  4. Tap the "Lock Now" button

Result: the login screen appears with no TouchID prompt, and no tiny fingerprint button under the master password text field. Even after I put 1Password in the background or force-quit the app, the TouchID option remains completely absent/disabled until I successfully log in with my master password.

1Password Version: 6.2.2
Extension Version: Not Provided
OS Version: iOS 9.2
Sync Type: none
Referrer: forum-search:Touchid

Comments

  • Rad
    Rad
    1Password Alumni

    Hi @daaron,

    Thanks for taking the time to write to in :+1:

    This is actually the expected behaviour. It is not a bug. When you tap on the "Lock Now" button, the Master Password is removed from the iOS Keychain, requiring you to re-enter it in order to re-activate Touch ID.

    Hope that this helps.

    Cheers!

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