panicing. can't get into 1password with my new phone. who can i call?

LisaAnne
LisaAnne
Community Member
in iOS

I have synced a new phone and now can no longer access my app with my 4 digit code. it's asking me if I want to sync my vault. It won't let me sync with any of the 3 methods. I have 0 access to any of these passwords. who could call me or I could call to access all my information? thank you

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:panicing. can't get into 1password with my new phone. who can i call?

Comments

  • LisaAnne
    LisaAnne
    Community Member

    I am unable to access my password app with my new iphone 6. Everything else has synced and I cannot get the app to sync over to the new phone. Who could I call to walk me through?

  • Ben
    Ben

    Hi @LisaAnne,

    Thanks for taking the time to write in. It sounds like your question is about 1Password 6 for iOS, not 1Password for Families, so I've moved your thread over to that category.

    I'm sorry to hear you are having trouble accessing your 1Password data on your new phone. By default 1Password only stores your data on the device you create it on. We do not automatically sync your data anywhere, though this is an option you can (and probably should) set up. To get your data from your old phone to the new you will either need to make a backup on the old phone, and then restore it on the new, or setup syncing on both devices.

    Instructions for backing up and restoring 1Password data can be found here:

    Creating and restoring 1Password backups in iTunes (iOS)

    Instructions for syncing your devices can be found here:

    Sync | 1Password for iOS

    I hope that helps!

    Ben

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