Mac master password wont sync with iOS version, iphone stuck on old master password

tobycarter

hi,

just upgraded from Password 4 to 6, and before i had major syncing issues.

Currently all logins/data etc have synced across Mac & iphone/ipad with success, but not the Master password.

I have my current master password working on my desktop Mac.

But my iphone/ipad still only accepts my old Master password.

very annoying.

any suggestions?

---

1Password Version: 6.2.2
Extension Version: 4.5.3
OS Version: 10.11.2
Sync Type: icloud

Ben

Hi @tobycarter,

Thanks for taking the time to write in. I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

—Mac—
https://support.1password.com/diagnostics/mac.html

—iOS—
https://support.1password.com/diagnostics/ios.html

Attach the Diagnostics Reports to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Reports in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Reports in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the reports and ensure that this is dealt with quickly. :)

Once we see the reports we should be able to better assist you. Thanks very much!

Ben

tobycarter

thanks ben!

HSR-11345-431

AGAlumB

@tobycarter: Thanks! I see that we've received your email, so we can continue the conversation there. We'll take a look at the diagnostics and get back to you shortly! :)

ref: HSR-11345-431

tobycarter

thanks for speedy response!

issue sorted! :)

AGAlumB

Any time! We're here for you if you need anything else. :chuffed: