Adding items locks app up

treytracy
treytracy
Community Member
in iOS

Just purchased the pro version of 1password for iOS. After I add several items on either my iPad or iPhone the app keeps locking up. So I have to force the app to close and then log back in. I'm trying to migrate from LastPass and this is very frustrating.

1Password Version: Latest
Extension Version: Not Provided
OS Version: 9.2.1
Sync Type: Dropbox

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @treytracy: That does sound frustrating! I'm sorry for the trouble! Can you tell me the exact steps you're taking? If we can reproduce the problem we should be able to get it fixed. Thanks in advance! :)

  • MortalWombatUK
    MortalWombatUK
    Community Member

    Looks to be an issue with version 6.2.2, see the following link

    https://discussions.agilebits.com/discussion/57154/the-program-is-freezing-up-frequently#latest

  • Ben
    Ben

    It could indeed be that same issue. I'd like to ask you to create a Diagnostics Report from your iOS device, @treytracy:

    (iOS) Sending Diagnostics Reports

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

This discussion has been closed.