iPhone 5s just restored, can't get 1Password to sync

rfeinfalt
rfeinfalt
Community Member
in iOS

I just restored my phone (iPhone 5s) as there was some software issues causing my phone to reboot frequently. After the restore I have reinstalled 1PW and I am wanting to restore my vault but am not able to locate anything in the 'Sync via iCloud'. My Mac laptop is not compatible with the newest OS X (10.10) so I can't use the sync over WiFi feature either. I have never used dropbox.

I checked iTunes for some sort of backup file but was unable to find anything there either. I am using the exact same device with the same appleID but I am coming up empty in finding any way to sync. Any help would be appreciated.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: OS X 10.9.5
Sync Type: Not Provided
Referrer: kb-search:Same phone restored

Comments

  • Ben
    Ben

    Hi @rfeinfalt,

    Thanks for taking the time to write in. Where does your data currently exist? Do you have 1Password for Mac (with your data) on the laptop?

    1Password does not sync any data anywhere by default. It is only stored on the device it is created on. This is one of the reasons we highly recommend making periodic backups, and setting up syncing:

    Sync | 1Password for iOS

    Creating and restoring 1Password backups in iTunes (iOS)

    If your only copy of your data was on the iPhone, and you've erased that, your only recourse may be to restore from a device backup.

    Please let us know.

    Ben

  • rfeinfalt
    rfeinfalt
    Community Member

    I don't think I ever made a device backup while I had 1PW. I was hoping there might be a way for me to recover the data on this website if I could provide things like my phone's serial no. and my vault master password.

  • Ben
    Ben

    Hi @rfeinfalt,

    (Un)fortunately we cannot give you the data as we do not have it. With the exception of our new 1Password for Teams and 1Password for Families services AgileBits does not store 1Password data. One of the reasons folks choose 1Password over other options is that we give you the choice of where/how to sync your data, if at all.

    If the only place you stored your data was on the phone, and you have since erased it from that device, unfortunately there is nothing we can do to help you recover.

    I apologize for the trouble.

    Ben

    P.S. You should never share your Master Password with anyone, even us! AgileBits will never ask you for your Master Password.

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