I can't unlock my vault on iOS with an iCloud sync'ed vault (works on sync'd computers)

alexmac

Running the latest versions of 1Pass on OS X and iOS. NB. Running the latest build of iOS 9.3 beta (and I suspect this may be a cause of the issue).

Any assistance is appreciated

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb-search:Can't unlock vault ios, kb:icloud-faq, kb:master-password-not-accepted

Ben

Hi @alexmac,

Thanks for taking the time to write in. I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

• Sending Diagnostics Reports (Mac)
• Sending Diagnostics Reports (iOS)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Ben

alexmac

Hi Ben

I've ended up solving my problem by resetting iCloud data.

For future reference, I gather it's not possible to send an iOS diagnostic report if you can't unlock using the Master Password as you can't access the settings?

Ben

@alexmac

Thanks for the update! Glad to hear you were able to find a solution.

Your point about the diagnostics report is well taken. We currently have an improvement request filed to see if we can't address that... Sorry about the mix up on my part.

Ben