My vaults are now synced to dropbox:/Apps and iOS can't find them!
I recently discovered that one of my vaults was not syncing between my various devices. I found that the computer I typically use that vault on had syncing disabled so I re-enabled Dropbox sync. This migrated the vault to the .opvault format and moved the vault storage from dropbox:/1Password to dropbox:/Apps/1Password. When I try to re-sync the vault on iOS, it doesn't appear to look in the /Apps/1Password folder and tells me no vaults are available!
I tried turning off all sync on iOS, removing and reinstalling the app and clearing and restarting vault sync from my MacBook. Nothing seems to work.
Please help!
1Password Version: iOS 6.2.2, OS X 6.0.2
Extension Version: Not Provided
OS Version: iOS 9.2.1, OS X 10.11.3
Sync Type: iCloud, Dropbox
Referrer: kb-search:ios dropbox can't find apps folder, kb:dropbox-error-vault-not-found, kb-search:ios vault not found dropbox, ug:ios/sync-with-dropbox, kb:dropbox-troubleshooting
Comments
-
Hi @mrburrito
Sorry to hear about the trouble syncing. 1Password 6.2.2 for iOS should definitely be able to look in the correct place, and read OPVault files.
I'd like to ask you to create some Diagnostics Reports, one from each of your devices:
Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)
Once we see the report we should be able to better assist you. Thanks very much!
P.S. Note that if you don't currently have any vaults on iOS you will need to create one, and try syncing with Dropbox, before you can generate the report).
Ben
0
