I had to wipe my IPad clean and cannot sync with the cloud

Liftofff
Liftofff
Community Member
edited March 2016 in iOS

My iPad was having issues and had to be wiped. I downloaded the 1password app and cannot sink with the cloud. The cloud app is on and I checked that the versions met the minimum standards.

Please help.

Steve

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:icloud-enable-in-system-preferences, kb:icloud-troubleshooting, kb:icloud-enable-in-system-preferences, kb:icloud-troubleshooting, kb:icloud-enable-in-system-preferences

Comments

  • Ben
    Ben

    Hi Steve ( @Liftofff ),

    I'm sorry to hear about the trouble. By default 1Password only stores your data on the device you create it on (with the exception of 1Password for Teams & 1Password for Families). Even if iCloud syncing is enabled on the device and for other apps, it needs to be enabled specifically for 1Password:

    Sync with iCloud | 1Password for iOS

    Another way to ensure you have your data in more that one spot is to back it up:

    Creating and restoring 1Password backups in iTunes (iOS)

    Did you sync your data to iCloud or back it up via iTunes before erasing it?

    Ben

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