1P Mini Delays on Clicking and CMD \
I'm having an issue where CMD-\ or even clicking on 1P Mini delays and highlights for 10-15 secs or when I click away after that it will show up. Screen shot of what it looks like as well. 
1Password Version: 6.1 build 5
Extension Version: 4.5.4.6
OS Version: OSX 10.11.4 beta 15E56a
Sync Type: Dropbox
Comments
-
Hi @tdube,
I'm sorry you're running into a delay when clicking the 1Password mini icon!
It looks like you're currently using a beta release of version 6.1. Can you please try installing the update to the stable release of 6.1, which we released earlier this week? In the main 1Password app, go to 1Password > Check for Updates, and follow the steps to install version 6.1.
After you do that, are you able to reproduce the same problem? Please let us know how it goes, and if it's still a problem, we'll continue from there. Thanks! :)
0 -
Thanks @tdube! If the problem is happening in 6.1, this might be part of an issue our developers have been investigating. Do you ever see a delay after entering your master password in mini, waiting for it to unlock? Or is the problem just that the mini window doesn't appear immediately after clicking it (or using the keyboard shortcut)? When it finally appears, does it seem to work correctly?
One thing you can try is to restart 1Password mini: From the main 1Password app, go to Help > Troubleshooting > Restart 1Password mini. If that doesn't help and you still have the same problem, please also try rebooting your Mac. After it restarts, is there any difference when trying to open mini?
0 -
I just tried unlocking - worked fine, but still clicking on it pauses just as above. Did notice if I launch 1P App it will then appear quickly. It was sitting at a delay state again like. Did restart same. Did full restate, same. What I did notice is that if the 1P app is behind a window. Clicking 1Pmini it delays and doesnt show up. If I bring 1P app to front then click on 1Pmini it then shows up quickly. Werd. Pasted 1Pmini log below.
Also just submitted a troubleshooting zip file to you guys as well.
Fri Mar 4 11:47:21 2016| 610005 [XPC:(Secondary Thread 0x7ff455e34430):] S listener:shouldAcceptNewConnection: | connection accepted
Fri Mar 4 11:47:25 2016| 610005 [HELPER:(Main Thread):] S toggleStatusItem: | Activating mini popup
Fri Mar 4 11:48:12 2016| 610005 [HELPER:(Main Thread):] S toggleStatusItem: | Activating mini popup
Fri Mar 4 11:48:12 2016| 610005 [HELPER:(Main Thread):] S activate | showing popup in mode '1'
Fri Mar 4 11:48:12 2016| 610005 [EXT:(Main Thread):] S sendAction:payload: | [ES4 0x7ff4537482f0] chrome-extension://phicbbndgmmpogmijjkbmdhpioaieaha sendAction: 'getActiveURL'
Fri Mar 4 11:48:13 2016| 610005 [HELPER:(Main Thread):] S toggleStatusItem: | Activating mini popup
Fri Mar 4 11:48:13 2016| 610005 [HELPER:(Main Thread):] S activate | showing popup in mode '1'
Fri Mar 4 11:48:13 2016| 610005 [EXT:(Main Thread):] S sendAction:payload: | [ES4 0x7ff4537482f0] chrome-extension://phicbbndgmmpogmijjkbmdhpioaieaha sendAction: 'getActiveURL'
Fri Mar 4 11:48:17 2016| 610005 [HELPER:(Main Thread):] S toggleStatusItem: | Activating mini popup
Fri Mar 4 11:48:22 2016| 610005 [HELPER:(Main Thread):] S toggleStatusItem: | Activating mini popup
Fri Mar 4 11:48:22 2016| 610005 [HELPER:(Main Thread):] S activate | showing popup in mode '1'
Fri Mar 4 11:48:22 2016| 610005 [EXT:(Main Thread):] S sendAction:payload: | [ES4 0x7ff4537482f0] chrome-extension://phicbbndgmmpogmijjkbmdhpioaieaha sendAction: 'getActiveURL'
Fri Mar 4 11:48:25 2016| 610005 [HELPER:(Main Thread):] S toggleStatusItem: | Activating mini popup
Fri Mar 4 11:49:26 2016| 610005 [HELPER:(Main Thread):] S toggleStatusItem: | Activating mini popup
Fri Mar 4 11:49:26 2016| 610005 [HELPER:(Main Thread):] S activate | showing popup in mode '1'
Fri Mar 4 11:49:26 2016| 610005 [EXT:(Main Thread):] S sendAction:payload: | [ES4 0x7ff4537482f0] chrome-extension://phicbbndgmmpogmijjkbmdhpioaieaha sendAction: 'getActiveURL'
Fri Mar 4 11:49:32 2016| 610005 [HELPER:(Main Thread):] S toggleStatusItem: | Activating mini popup0 -
Support ID: #DWN-96283-215]
0 -
Hi @tdube,
Thanks for the info from the mini log, and for sending a diagnostics report! I'll update the email thread with details from this forum discussion so it's easier for our support team to get up to speed with the issue. Someone will get back to you as soon as possible with more information, and we'll keep the conversation going directly via email to avoid complicating things between here and there. I'm sure we'll figure out what's going on one way or another. Cheers! :)
ref: DWN-96283-215
0 -
Cheers ;)
0 -
:+1: :)
0 -
Seems latest release I just still has the issue.. Thought it disappeared but just was able to re-create it..
0 -
Hi @tdube,
We're still looking into this. I believe this to be related to one of two issues that we're actively working on.
Thanks for your patience.
Rick
0 -
I see that it occurs a lot w/ Google Chrome 49 as current window. Just tried and seems to happen more consistently - Thanks for udpate.
0 -
@tdube: Between the beta builds of OS X and 1Password it's hard to tell, but I think it may be a red herring. When I disabled Bartender the problem went away. Granted, I can understand not wanting to disable Bartender, but after reverting to the stable release of OS X, I've got no issues even with Bartender running. Tough to narrow down. :unamused:
0 -
@tdube: Any time! I've had that and some weird "disembodied" menubar icons for different apps floating around from time to time as well. I appreciate that what they're doing is really kind of breaking things from Apple's perspective, but I love Bartender so I'm willing to put up with the quirks. :pirate:
0 -
Amen! :chuffed: :+1:
0
