iPhone & comp not sync.
Upgraded to 6.1 iPhone error message: Failed to load attachment metadata.
1Password Version: 6.1
Extension Version: 4.5.3
OS Version: 10.11.3
Sync Type: Dropbox
Referrer: ug:mac/sync-icloud, ug:mac/sync-dropbox, ug:mac/sync-icloud, ug:mac/sync, kb:dropbox-troubleshooting
Comments
-
Hi @aftonbryce,
I'm sorry you've run into this error, and thank you for reaching out to us here in the support forums. We'll be glad to help you with this. In order to get a better idea of what's causing this error, I'd like to ask you to create some Diagnostics Reports, one from each of your devices:
Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)
Once we see the report we should be able to better assist you. Thanks very much!
0