Unable to View Accounts in Mobile App

jsadler04

My 1Password application is running on my Windows platform and I can see Accounts information fine. When I log into 1Password on my Iphone the only options are All items, Logins, Memberships, and Software Licenses. How can I get Accounts to sync to my mobile applications? Everything in my Logins sections sync's fine. Thanks.

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1Password Version: 1.0.9.342
Extension Version: Not Provided
OS Version: Windows and IOS 9.2.1
Sync Type: Dropbox

hawkmoth

@jsadler04 -

Have you activated the advanced Pro features on your iOS installation? That is required in order to see all categories. You can read more about the Pro features here: Pro Features in 1Password for iOS

Activated them does require an in-app purchase, after which the advanced features will be available on all iOS devices that share the same Apple ID.

AGAlumB

@jsadler04: Sorry for the confusion! First and foremost, while you can't view items by category (through the Organize tab) without Pro Features in 1Password for iOS, items of any type that you sync are accessible by searching or viewing under All Items. The Pro upgrade makes it easier, but they're all there.

However, Accounts is a legacy category (along with others, such as Wallet — you can find more details in an earlier discussion) which is only supported in 1Password for Windows still. In other apps, they will be converted to Logins. I hope this helps. Please let me know if you have any other questions! :)

jsadler04

I finally got everything to work and sync fine; what I had to do was change my directory path to my Dropbox and it all sync'd fine. Looks this occurred when I deleted Drop Box application from my desktop. Thanks.

Ben

Thanks for the update! If there is anything else we can do, please don't hesitate to contact us.

Ben