Im having trouble with syncing IOS devices with Mac ... I went through troubleshooting

billpeevy

1. I downloaded 1password 6 from App Store 49.99 to my Macbook updated OS
2. Im getting an error when trying to download extensions
3. I download the app on my Iphone and iPad and tried to sync - it will not sink over wifi on same router, will not sync icloud and yes all devices have include switched on ... I have not tried Dropbox because Im transferring everything over from dropbox and what to shut dropbox down

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1Password Version: 6
Extension Version: error
OS Version: Not Provided
Sync Type: iCloud
Referrer: ug:ios/requirements, ug:ios/new-user, ug:ios/existing-user, ug:ios/sync-with-icloud, kb:icloud-troubleshooting

Ben

Hi @billpeevy,

Thanks for taking the time to write in! I'm sorry to hear about the difficulties you've experienced. We'll be happy to help you get squared away.

Could you please let me know what the error message you get when trying to install the extensions is (and what browser(s) it is happening in)? Also since the extensions are a Mac thing I assume you're doing that on your Mac, not your iOS device, correct?

If you'd like to use 1Password within Safari, or other compatible browsers on iOS, you can find instructions for that here:

Enable the extension | 1Password for iOS

There is nothing to download once you've installed the 1Password for iOS app.

As for the difficulty syncing... What happens when you try to sync via iCloud? You do have 1Password 6 for iOS installed, correct?

Please let us know.

Ben