Password error in mobile device

Parthenidis
Parthenidis
Community Member
in Android

Since I've changed the master password in my desktop pc, I can't log in my mobile device app. Note that I use dropbox syncing.

1Password Version: 4.6.0.604
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:extension-troubleshooting, kb:dropbox-troubleshooting

Comments

  • agiletim
    agiletim
    1Password Alumni

    Hello @Parthenidis

    Do you know what format are you using on your PC ? Is it Agilekeychain or OPVault ?
    If you don't know what it is - no worries, we can figure it out later, if needed.

    I see that you're using older version of 1Password for Android (4.6.0.604). Have you tried to use our recent version (6.1) ?

  • Parthenidis
    Parthenidis
    Community Member

    Problem solved! I seems that I had to change manually the master password in my mobile device.

  • saad
    saad
    edited March 2016

    1Password for Android should be able to detect the Master Password was changed on a different device and update it accordingly. I'm not sure why it did not work on your device, but I'm happy to hear you resolved the issue by manually changing your Master Password on your device.

This discussion has been closed.