"Unknown (system.sync.Point)" error fixed on Mac but still there on iOS

Drew_AG

This discussion was created from comments split from: 6.0.1 crashes instantly. nothing helps.

lmslms

6.1 on the mac made my "Unknown (system.sync.Point) 3" go away on the Mac, but it's still there on my iOS devices. Will there be a fix for that coming soon?

littlebobbytables

Hi @lmslms,

I'm not a developer so just to make sure I'm fully understanding does this image match what you're seeing in 1Password for iOS?

I just want to make sure that when I ask and prod that I'm referencing the correct bug report.

ref: OPI-1054

lmslms

Yes - that's pretty much it (except it has a 3 after it, not a 1). Now that it's fixed on MacOS, I was wondering if I should uninstall from the iOS devices, reinstall, then sync with the MacOS device.

Drew_AG

Hi @lmslms,

Thanks for confirming that! Since the problem is now just happening on your iOS devices and no longer on your Mac, I've moved your messages about that to a new thread on our iOS forum. I hope you don't mind!

In general, are changes to 1Password syncing correctly between your Mac and iOS devices? If so, and if you have all of your latest data in 1Password on your Mac, then you can certainly uninstall/reinstall it on your iOS devices and re-sync your data.

Does that help? Please let us know how it goes. If for some reason you do that but end up with the same problem in 1Password for iOS, we'll continue from there. Thanks! :)

lmslms

@Drew_AG;

Deleted the app and all the data on my iOS devices, reinstalled, then synched with my MacBook and all is well - the dreaded Unknown (system.sync.point)s on the iPhone and iPad are gone!.

LMS

Ben

Excellent. Thanks for the update @lmslms! If we can be of further assistance, please don't hesitate to contact us.

Ben