Can't copy 1 password 6 Primary vault into new Family Shared vault.

mallen007
mallen007
Community Member
in Mac

I have been using 1 password for many years. I need help copying over the 1 password 6 data into the new family Shared setup. Please advise. Mike

1Password Version: 6.1
Extension Version: 610005
OS Version: OS X 10.11.4
Sync Type: DropBox
Referrer: kb:teams-families-migrate, ug:mac/switch-vaults, kb:teams-families-migrate, ug:mac/switch-vaults, kb:teams-families-migrate

Comments

  • hawkmoth
    hawkmoth
    Community Member

    @mallen007 - Have you consulted this article?

    Migrate to a Family or Team account

  • mallen007
    mallen007
    Community Member

    Yes I have read this article a number of times, but the directions do not result in copying over the logins etc.

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @mallen007,

    I'm sorry you're having trouble migrating your data to your new Families account! I hope you don't mind, but I've moved your message to our Families forum so you can get more help with this.

    Can you please elaborate on what happens and at what point you're running into a problem? For example, when you follow our steps to migrate to a Family account, which step doesn't work as described? What are the exact steps you're taking, and what happens when you do that? The more details you can give us about all that, the better. Once we understand what's happening on your end and where things are going wrong, we should have a much better idea of how to get things back on track. Thanks in advance! :)

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