Fingerprint not working

CSM123
CSM123
Community Member
in iOS

I set security to use fingerprint sensor, but it doesn't seem to be active. How can I enable it?

Comments

  • Rad
    Rad
    1Password Alumni

    Hi @CSM123,

    Thanks for taking the time to write in :+1:

    If Touch ID is indeed enabled on your iOS device (Settings app > Touch ID & Passcode), all you need to do, is to unlock 1Password with your Master Password, then go to Settings > Security and make sure that Touch ID is enabled.

    This may have been caused by a device restart, as 1Password asks for the Master Password after a device reboots, even if Touch ID was previously enabled.

    For more information about how Touch ID works with 1Password, please take a look at our Touch ID FAQs or at the "Improved locking in 1Password for iOS" blogpost.

    Hope that this helps. Please let us know if you have any other questions.

    Cheers!

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