Hello, I've tried all of the above and my 1password is still not working.

jessica_hendrix
jessica_hendrix
Community Member
in Mac

I have gone through all of the troubleshooting actions (moving 1password to applications and copying code into terminal) and I am still getting the same error message: 1Password failed to connect to 1Password mini, Please restart 1Password. If this does not help, please contact AgileBits support. When I typed the command into terminal it said no file found. Can you please help me retrieve my passwords?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:error-connect-to-mini

Comments

  • ag_kevin
    ag_kevin

    Hi @jessica_hendrix ,

    I'm sorry to read you're having trouble launching 1Password. I'm assuming this is the command you were typing:
    xattr -d -r -s com.apple.quarantine /Applications/1Password\ 6.app

    If it said file not found, it sounds like the 1Password application is not in your Applications folder. It is likely still in your Downloads folder. I recommend moving it to Applications, and then trying the command again. After that, try launching 1Password again and let us know if that helps.

    To move it to Applications, open the folder where you've been double-clicking 1Password. Then choose New Finder Window from the File menu and click on Applications in the sidebar. Then drag 1Password 6 to that window.

    If you have further questions, or need further assistance, do not hesitate to reply. We'll do our best to get you up and running.

    Regards,
    Kevin

  • jessica_hendrix
    jessica_hendrix
    Community Member

    Hi Kevin, it is in my applications folder. Here is a screen shot.

  • danco
    danco
    Volunteer Moderator

    Your screenshot, however, shows 1Password 5. You should be on 1Password 6 which, as Kevin says, may be in your Downloads folder.

  • ag_kevin
    ag_kevin

    Hi @jessica_hendrix ,

    As danco mentioned, you should have 1Password 6 in there. Have a check in your Downloads folder and if you find it there, move it to your Applications folder (and then trash 1Password 5) and try that command again.

    If you haven't upgraded to 1Password 6 (it's a free upgrade), you can try the command above, but substitute the 6 for a 5. However, we do recommend upgrading, and it may solve your issue.

    Thanks,
    Kevin

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