my 1password just expired, however I paid for the product

vin0002
vin0002
Community Member
in Mac

Hi
I paid for 1password on the 25th of January, this year. However today 1password notified me that my trial has expired, and has prompted me to pay for the product again. I do not have access to a copy of my authentication key, as I do not know where it was saved. I have the Paypal receipt for the original transaction:

25 Jan 2016 18:04:55 AEDT
Transaction ID: 83Y5154318190660H

I cannot find an email from agilebits with any relevant information. I hope we can come to an solution, as I really appreciate the service that 1password offers.

Thanks
Peter

1Password Version: 6.1
Extension Version: n/a
OS Version: OSX10.11.4
Sync Type: icloud
Referrer: forum-search:my 1password just expired, however I paid for the product

Comments

  • Pilar
    Pilar
    1Password Alumni

    Hi @vin0002,

    You can find all the information on how to add your licence here: https://support.1password.com/add-license/mac.html.
    On this same page you'll be able to ask AgileBits to send you your licence again so you can add it

    I hope this helps you! :chuffed:

  • AGAlumB
    AGAlumB
    1Password Alumni

    I think Pilar covered it, but I've resent your license information via email as well. Be sure to let us know if you have any other questions. We're always here to help! :)

This discussion has been closed.