MacBook Pro restarts when opening 1 Password

scubadiver

I know this is going to sound weird but here goes. For the past couple of weeks, my MacBook Pro running OS X 10.11.3, and FireFox 44.0.2 would restart, seemingly at random. However, I just realized that each time it restarted (I think) I was opening 1Password 6.1 and I made a mistake entering the Master Password. When I re-entered the correct password, the Mac would restart. I don't think the 2 were related. However, I am certain that several of the times it restarted were situations like I just mentioned. I'm not at all suggesting any problem with 1 PW, just thought I would mention this so you are aware of it.

As a test, I tried to re-create the problem but could not always make the Mac restart after a bad password, then a good one.

Just thought you'd like to know about this.

Thanks.

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1Password Version: 6.1
Extension Version: 4.5.4
OS Version: OS X 10.11.3
Sync Type: dropbox
Referrer: forum-search:Mac resets when opening 1password

Jacob

Hi @scubadiver! That's certainly not good. When your computer restarts, does it happen to match what's documented here? To get a bit more information about what's happening on your system, I'd also like to ask that you create a Diagnostics Report from your Mac.

Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

Once you send the email, post back here with the BitBot confirmation number you receive a few minutes after sending. That will help us connect the dots. :)

scubadiver

Thanks to all for the responses. Unfortunately (or fortunately, depending on your point of view) I have not been able to re-create this situation so I cannot send diagnostics info as requested. However, it also means my computer has not been re-starting which is a good thing.

Maybe it is fixed due to something totally unrelated.

Thanks again.

Drew_AG

Hi @scubadiver,

That's really strange, but if the problem is no longer happening, I'd say that's a good thing! ;)

However, if the problem does happen again, please follow penderworth's steps to create & send us a diagnostics report after the Mac restarts, and hopefully that will help us figure out what's going on. Cheers! :)