Why isn't iOS app syncing my family account vault?
I'm logged into my family account on iOS, desktop app, and desktop browser. I am the primary account holder.
Passwords stay in sync just fine between desktop app and browser, but iOS has not synced passwords since I first install the app.
I have one main vault with my family account ("personal") that everything is stored in. I do not use the "primary" vault (according to iOS) at all. When I click "sync" on iOS settings, the only options is the "primary" vault. I assume the other vaults, which come with the family account, are supposed to sync on their own automagically.
1Password Version: 6.0.2
Extension Version: Not Provided
OS Version: OS X 10.11.3
Sync Type: family account
Referrer: forum-search:iOS app not syncing my vaults, logged into same family account as desktop app and browser
Comments
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Hi @superstrong,
You're absolutely correct; that should be automagical. In fact we don't even really like using the term 'sync' as it is support to be so automagic. So I'm really sorry to hear that isn't happening. I'd like to ask you to create a Diagnostics Report from your iOS device:
(iOS) Sending Diagnostics Reports
Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)
Once we see the report we should be able to better assist you. Thanks very much!
Ben
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Thanks, support ID is [#AQW-14157-487]
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It looks like Winnie was able to help, but don't hesitate to reach out if we can be of further assistance. We're always here to help! :)
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