OSX App and iOS app - disconnected vaults w/iCloud?

dbrum

I have 1Password on my Mac and it's running fine, linked to my iCloud account.

Now, I install the app on my phone and point it to the same iCloud account. I am not seeing the saved accounts on my phone. Seems to be a totally disconnected vault. Is this a PRO paid account feature?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Ben

Hi @dbrum,

Thanks for taking the time to write in. I'm sorry to hear about the difficulty with iCloud sync. Do you have your devices set up as outlined in these guides?

• Sync with iCloud | 1Password for iOS
• Sync with iCloud | 1Password 6 for Mac

If so, and things are still not working, I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

• Sending Diagnostics Reports (Mac)
• Sending Diagnostics Reports (iOS)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Ben