i bought the pro version on my iphone. I cannot sync or get the license to add to my desktop !
i paid for the pro version on my iphone. I cannot get my license and my password from my desktop trial does not sync.... how do i add my pro iphone license to my desktop version ? your support is terrible? no phone number ! no direct email !!!
1Password Version: 6.2.2
Extension Version: 6.1
OS Version: 10.10.3
Sync Type: iCloud
Referrer: kb:sales-faq
Comments
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You can read about licdnsing terms here: What do I need to purchase to use 1Password on all my devices?
The short version is that licenses are sold separately by platform, and since iOS and OS X are separate platforms, your iOS license doesn't enable your use on OS X. For that, you will need an OS X license too.
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@brianbenko: I'm sorry for the confusion! As hawkmoth mentioned, 1Password is sold on a per-platform basis (https://support.1password.com/license-requirements/), so 1Password for iOS is a separate purchase from the other versions. In fact, iOS apps cannot be sold anywhere else, and won't run on a computer anyway. Also, this allows people to purchase only the versions they'll actually use (for instance, if you don't have a PC you'll have no use for that version).
Also, we are a small company and don't have a call center with "operators standing by". However, our email address is on our support page. Feel free to email us directly at support+forums@agilebits.com if you'd prefer that to the forums. We're always here to help! :)
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