[bug] [main app] Notes get cut off

philmcole

In the main app of 1Password for iOS on iPad the notes get cut off. The interesting thing is, on larger notes more text is shown therefore the 'notes box' bigger and on shorter notes less text therefore the box smaller. But either way all notes are cut off. The entire note is in no case displayed entirely. This is unfortunate, because I need to go into edit mode to see the whole note which shouldn't be necessary.

There has been a similar issue discussed here, but the thread has been closed even though the issue seems not to be resolved.

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1Password Version: 6.2.2
Extension Version: Not Provided
OS Version: iOS 9.2.1
Sync Type: iCloud

AGAlumB

@philmcole: Sorry for the confusion! The other discussion you linked is for an issue in 1Password for Mac, not 1Password for iOS.

I'm afraid I'm not seeing anything like you describe in 1Password for iOS. Could you please clarify what you're seeing? If it's simpler, create a test item and take a screenshot (so you don't expose any sensitive data). To include it in your reply, simply click the document button in the top of the comment field, and select the file you wish to share:

Thanks in advance! :)

philmcole

Oh, sorry I totally missed that the linked thread was for the Mac version. Anyways, the bug is easily reproducible:

Create a test note with not to little text. Save it. Tap another note in order to deselect the test note. Tap back at the test note. View is now cropped.

As I said before the text that is indeed shown varies. On larger notes more is shown than on smaller ones, but in neither case the whole note. The note needs to have some text at least so the window gets cropped, I don't know where the threshold is exactly.

Ben

Thanks, @philmcole. You can touch and hold in the notes area and drag your finger up or down the screen to scroll to see the rest of the note. On iOS the standard is to not show scroll bars unless the user is actively trying to scroll (otherwise they are hidden).

You'll notice this works the same way as web pages in Safari, for example. There is more content, but you can't see it until you touch the page to scroll.

That said, what is concerning is you mentioned this happens even with short notes. I'm not able to reproduce that, though we may have different definitions for what constitutes a "short" note. I have one that is 8 lines long (blank lines count too!) and no scrolling is necessary to view the entire contents. Is that contrary to your experience? Your "Test 2" note actually has at least 20 lines, by my count.

Thanks!

Ben

philmcole

I made another shorter note, where you can clearly see now that there is left screen real estate but it gets cut off.

What you said about scrolling down in the normal note view (not editing mode) doesn't work, there is nothing to scroll down to on the previous test example. Although the scrolling bar appears, the screen can't be scrolled further down. Otherwise you wouldn't see the options down at the bottom (share, copy, add to favorites etc.).

Ben

Thanks @philmcole. I believe I've found a related bug filing. I've added a note there with a link to this thread so when our developers are investigating that report they'll see your results as well.

Ben

ref: OPI-2703