I bought one pass I have a key code , help!!!

MHPhotography
MHPhotography
Community Member
in Mac

I have had this program for a year and at some point, when it upgraded , it now says I have to buy it.

1Password Version: 6.1
Extension Version: Not Provided
OS Version: 10.10.5
Sync Type: Icloud
Referrer: kb:add-license

Comments

  • danco
    danco
    Volunteer Moderator

    If you bought it earlier, you don't have to pay again. There was a bug in 1PW4 where you could continue using it without paying, even after the trial had expired, and you might have been caught by this.

    If you definitely purchased 1PW, the likelihood is that you simply need to apply the licence. You may find this knowledge base article helpful:

    “Trial Expired” notice (Mac)

  • Jacob
    Jacob

    Hi @MHPhotography! I hope danco's post was helpful. I also looked for a license under the email address you used to sign up on these forums and didn't find one. Did you happen to purchase from the Mac App Store? If so, here's how to download the app from there:

    1. Launch the Mac App Store and sign in with the Apple ID you used to purchase 1Password
    2. Switch to the Purchases tab
    3. Click the Install button beside 1Password

    If you're positive you purchased the app from us and not the Mac App Store, just shoot us an email at support+licenses@agilebits.com with some email addresses you may have used. We'd be happy to help get you your license. :)

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