Can't sync 1PW with dropbox on new iPad

t_haunschmidt
t_haunschmidt
Community Member
in iOS

Hi,
I have a new iPad and downloaded dropbox app where my 1PW data is. I downloaded 1PW and said "sync with existing vault" then "dropbox" then dropbox opens and asks me to allow 1PW to access to the files. After I click "allow" it starts authorizing and the app shuts down. Once I go back to 1PW it asks me to send a report..... I removed and downloaded dropbox and 1PW app several times
(1PW is working on my iPhone with the same settings)

What can I do?
Thanks! :)

1Password Version: 6.3
Extension Version: Not Provided
OS Version: 9.2.1
Sync Type: dropbox 5.2.2
Referrer: ug:ios/, kb:dropbox-troubleshooting, kb:diagnostics

Comments

  • alvinh
    alvinh
    Community Member

    yes it's known bug for 1pw 6.3 fresh install, it will crash when to sync with dropbox. you can create empty new vault then sync with dropbox after it.

  • AGKyle
    AGKyle
    1Password Alumni

    Thanks for your assist on this @alvinh !

    @t_haunschmidt Alvinh is correct, just create a new vault, use the same master password as you plan to use for the vault in Dropbox, then once the new empty vault is created goto Settings->Sync and enable sync for that vault using Dropbox. This will work.

    We have a fix in with Apple pending review so hopefully we'll see it released soon. Very sorry for the trouble anyone is having with this.

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