I can't access Primary Vault

LittleTomato
LittleTomato
Community Member

I first installed 1password on my iPhone5. I then forgot my password so I deleted the app and reinstalled. I have a new password now. When I try to sync with my iCloud account, it asks me for my old password. I'd never actually saved anything in there so I didn't mind starting over. It still prompts me for my original password as syncing seems to be the only option. I've now put 1Password on my Mac. I don't know how to sync the two together ( app and 1password on my mac) so I can start creating passwords. This all seems very confusing. How do I link 1Password across my apps? I can't get into my primary vault with iCloud (old password). Please help:)


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Can't access primary vault

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @LittleTomato: Sorry for the confusion! If you have existing data in iCloud, it will require the appropriate Master Password to access it. Instead, don't setup iCloud Sync right off the bat. Create a new vault in 1Password for iOS, and then in Settings > Advanced you can Erase iCloud Data. That way when you setup iCloud Sync again, 1Password can put your new vault there (which will use your current Master Password). Cheers! :)

  • LittleTomato
    LittleTomato
    Community Member

    Great thanks! That helped a bit- however the app in my iPhone can't see the logins I created in my Mac app, and they are syncing to the same iCloud account. How do I connect them? I assumed that this solutions would solve that issue as well, but it didn't.

  • Hi @LittleTomato

    Sorry for the continued confusion. These guides should help:

    Sync with iCloud | 1Password 6 for Mac

    Sync with iCloud | 1Password for iOS

    If you run into trouble when following the guides please let me know which step you get to and what difficulty you experience.

    Thanks!

    Ben

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