Trying to migrate ipassword 3.7.2 to 6.3.1.

MRutter

I have iPhone 6+ running iOS 9.2.1 and have been using 1Password 3.7.2. I've had trouble with it crashing and attempted to migrate to new version 6.3.1. I found the page "How do I upgrade 1Password 3 on iOS?" and followed the directions but could not get the data to move to the new version. Any suggestions?
Thanks for your help!

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:upgrade-ios

AGAlumB

@MRutter: Sorry for the trouble! Unfortunately without more information it's difficult to say what needs to be done. Did you perhaps previously tell 1Password "don't ask again" when you were prompted to import the data? When following the guide to migrate your data from 1Password 3 to the current version of 1Password, what happened? Did you receive some sort of error? Please let me know. I look forward to hearing back from you! :)

MRutter

I followed the guide exactly and the steps were the same until Step 7. Instead of "Open in 1Password" it said "Copy to 1Password". I followed the rest of the steps. When opening the new 1Password it says "Decrypting" but when it opens there are no records or information.

Ben

Thanks, @MRutter. Can you please try going through the process again, and when complete, please send us a diagnostic report?

Instructions can be found here:

(iOS) Sending Diagnostics Reports

Hopefully this will give us a better idea of why the import is failing for you. Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Ben

MRutter

For your reference, your support ID is [#KAM-88621-256]

Ben

Thanks, @MRutter.

Ben

ref: KAM-88621-256