Can't restore purchase on my iPhone 6

madonzy
madonzy
Community Member
in iOS

Hi, today I've purchased 1Password for my MacBook, but not in very ordinary way. When I tried to purchase it for the first time, I've got an information that my payment was declined. After that I changed my payment method and fill all fields with my wife credit card data. It was successful. When I tried to restore purchase on my iPhone 6, I've got an error that there was no purchase from my Apple ID. Fist of all I checked if my Apple IDs are the same and they are. Then I tried to find out the solution in google. Of course I found steps with reinstalling App and rebooting my iPhone, but this didn't solve my problem. Then I found the next answer about diagnostics and when I tried to do that I've got another error that my Email is disabled and I should enable it in my Settings. So, I didn't find out how to enable it...
Please help my with my problem, I can't get PRO features on my iPhone and it's not very funny.

P.S: I even checked my purchased history in iTunes and I saw there my purchasing of 1Password

1Password Version: 6.1
Extension Version: Not Provided
OS Version: OS X 10.11.3
Sync Type: iCloud

Comments

  • Ben
    Ben

    Hi @madonzy,

    Thanks for taking the time to write in. The 1Password for iOS Pro features are sold separately from 1Password for Mac.

    Thanks!

    Ben

  • madonzy
    madonzy
    Community Member

    Then why do you have "Restore purchasing" option?

  • Ben
    Ben

    @madonzy,

    We added that button for folks who have purchased on one of their iOS devices but the purchase has not appeared on other iOS devices that are logged into the same Apple ID.

    Also, it is worth noting that in-app purchases (any; not just 1Password's) cannot be shared using Family Sharing, unfortunately. Each Apple ID you'd like to use the 1Password for iOS Pro features on much purchase them separately.

    Alternatively, if you are looking to use 1Password within a family, you may want to check out our 1Password for Families subscription service. It includes the latest versions of all of our compatible apps (including the iOS Pro features), and makes having all of your data, and optionally sharing data, very easy:

    1Password for Families

    Thanks!

    Ben

  • madonzy
    madonzy
    Community Member

    Ok. Thank you for your response.

  • Ben
    Ben

    You're very welcome. If we can be of further assistance, please don't hesitate to contact us.

    Ben

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