1Password No Longer Fills in Fields in Its Web Browser

wncmacs
wncmacs
Community Member
in iOS

I'm having issues with 1Password on my iPhone. I often use the software's web browser to log in to banking and other secure websites so I can just select the key to enter my user name and password from the program. Recently, I have had weird behavior in 1Password. First, when I search for items, the display of results flashes on and off and when I go to the web browser, type in the address I am going to, and then tap the key to access the credentials, 1Password shows them to be there but will not fill in the fields in the browser. It just acts as if it doesn't detect my touch. I have tried uninstalling and re-installing the app. I use the Dropbox sync between iOS and my Mac. I am using iOS 9.2 with the latest version of 1Password and I have purchased the Pro features.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iOS 9.2
Sync Type: Dropbox

Comments

  • Ben
    Ben

    Hi @wncmacs,

    Thanks for taking the time to write in. The flashing search results issue was supposed to have been resolved in 1Password 6.3 for iOS. Can you please make sure you've got at least 6.3 (if not 6.3.1) installed?

    Please let me know.

    Ben

  • wncmacs
    wncmacs
    Community Member

    I have the latest version from the App Store. Just checked.

  • Ben
    Ben

    Thanks, wncmacs.

    I'd like to ask you to create a Diagnostics Report from your iOS device:

    (iOS) Sending Diagnostics Reports

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

  • wncmacs
    wncmacs
    Community Member

    Just sent it, but noticed that it went to support+ios@agilebits.com instead of suppor+forum@agilebits.com. Is that OK?

  • Vee_AG
    Vee_AG
    1Password Alumni

    Hi @wncmacs,

    That's ok, both of those email addresses go to our inbox, but when you use support+forum, it gives an indication that your email is connected to a discussion already in progress here in the forum. I see that Andrew has already responded asking for more information, so why don't you go ahead and continue the conversation via email. You're in good hands! :)
    ref: BSQ-71315-496

This discussion has been closed.