Restore Purchases does not work, allthough apple id is correct.

NicAdams

Hi
I've switched to a new iphone. After reinstalling 1Password again and trying to get back to the Pro features, I'm getting the message to check the Apple Id, which is correct. I purchased the app on the 18th december 2012.
Maybe you can help me, thanks.
Best regards
Nicolas

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1Password Version: 6.3.1
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Wifi
Referrer: kb:lost-license

Ben

Hi Nicolas ( @NicAdams ),

If you purchased in 2012 it is possible that what you purchased was 1Password 3 for iOS.

Does that look familiar? If that is the case, the Pro features for 1Password 6 for iOS are sold separately.

Thanks.

Ben

NicAdams

Hi and thanks for the quick reply. The icon I have is D. I've had the pro features because I've done the restore purchases process before on an other phone.

Ben

Thanks, @NicAdams. Could you please send us a copy of your receipt? You can send it to support+forum@agilebits.com. Please include a link to this thread ( https://discussions.agilebits.com/discussion/60741/restore-purchases-does-not-work-allthough-apple-id-is-correct#latest ) in the body of the message.

Thanks!

Ben

NicAdams

Thanks, email is on the way.

Nicolas

Ben

Thanks! You should get a support ID back. If you can please post that here we can 'connect the dots.'

Ben

NicAdams

[#KXL-61375-246]

Ben

Thanks, @NicAdams. It appears Eva has gotten you pointed in the right direction.

For anyone else reading who might be having a similar problem: it is critical that you install 1Password and are currently signed into the same Apple ID that was originally used to purchase 1Password/the Pro features. Otherwise this will not work.

Ben