Extension for 1password for iOS is not visible in share sheets.

prock
prock
Community Member
edited March 2016 in iOS

I cannot setup the extension for 1password for iOS. I have followed the troubleshooting suggestions listed on the various agilebits support documents. Specifically:

The phone is running iOS 9.2.1
1password version is 6.3.1
I've been using this app for a while. That is, 1password is set up, there is a vault, and it is syncing with the cloud.

However, 1password is not present in the activities list and therefore it cannot be turned on.

Please advise on further troubleshooting.

Pete

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi Pete ( @prock ),

    Are you looking in the second row of icons? The greyscale row? And you've selected the "More" button in that row? If that is the case, I'd like to ask you to create a Diagnostics Report from your iOS device:

    (iOS) Sending Diagnostics Reports

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

  • prock
    prock
    Community Member

    Hi Ben-
    Yes, I am looking at the 2nd row of icons, the grayscale row closest to the "cancel."
    Yes, I've selected "More."
    I will create a ios diagnostic report and email as instructed.
    Pete

  • Ben
    Ben

    Thanks Pete.

    Ben

  • prock
    prock
    Community Member

    The diagnostic report has been sent.
    Pete

  • prock
    prock
    Community Member

    support ID is [#KRS-43929-584]

  • LauraR
    LauraR
    edited March 2016

    Hi @prock - Thank you for sending the diagnostics report from your iPhone. For the benefits of anyone else reading this thread, this is a problem if you are on a blank page in Safari on your iPhone. Can you navigate to a website - www.agilebits.com for instance - and then try this again.

    ref: KRS-43929-584

This discussion has been closed.