When I enter the incorrect password multiple times, my hint never shows.

FlyingHeathers
FlyingHeathers
Community Member
in iOS

I have apparently forgotten my master password for 1password and, though I have entered wrong passwords multiple times, my password hint does not show. Is there a different way to access the password hint or do I need to get myself removed and reinvited to my team account?

Thank you!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:forgot-master-password, kb:master-password-not-accepted, kb-search:password hint, kb:master-password-not-accepted, kb:forgot-master-password

Comments

  • Ben
    Ben

    Hi @FlyingHeathers,

    Thanks for taking the time to write in! If you're a part of a 1Password for Teams account your team administrator can start the password recovery process for your account. You'll then be sent an email with instructions on how to continue.

    Before you do that though, are you able to login to your Teams account from the website?

    Ben

  • FlyingHeathers
    FlyingHeathers
    Community Member

    Unfortunately I am unable to, no. Thank you for your help!

  • Ben
    Ben

    Okay, thanks for the update! Hopefully your Teams administrator can initiate the recovery process for you. If we can be of further assistance, please don't hesitate to contact us.

    Ben

This discussion has been closed.