iPad 2 iOS 9.2.1. Trouble installing update of March 11 time saving edition. Help?
It appears to be loaded and says it is installing but just sits there....for days without prompt to open
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:iPad 2 iOS 9.2.1. Trouble installing update of March 11 time saving edition. Help?
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Version 6.3.1
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Shall I try reinstalling the app or will I lose all my data?
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Hi @mernaw,
Unfortunately the installation process is controlled by the App Store, not the app, and so there is really very little we can do about a hung installation. I would only recommend reinstalling if you are positive you have your 1Password data backed up or synced. It is not by default.
One thing that may help is:
- Tap on the 1Password icon to pause the download (from the home screen, not from in the App Store).
- Reboot the iOS device (instructions)
- Go to the App Store and find the app and start the download again. Sometimes you have to search for the app by name since it’s not always in the Updates tab anymore at this point.
Please let us know how it turns out!
Ben
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Thanks Ben. A simple restart of my iPad cleared the problem and I'm back in business with 1password.
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Perfect! Thanks for the update. If we can be of further assistance, please don't hesitate to contact us.
Ben
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Thank you very much. I did restart my iPad but the 1Password icon seemed to be hanged on th update anyway after the restart. But this time I was able to delete the up and download again from the cloud. It is installed at this time.
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Thanks for the update, @amamabasauri!
Ben
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